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Terms & Conditions of Sale

All quotations made and orders received are subject to these Conditions of Sale and no alterations shall take effect unless confirmed in writing by Roller Grill (UK) Ltd (hereafter called The Company). No term, condition or warranty not recorded herein shall be binding to The Company, except where such is necessarily imported into the contract under any Statue or at Common Law.


Unless otherwise stated any quotation issued by The Company will remain open for acceptance within 30 days, and shall then lapse.


i) Errors and omissions are subject to correction
ii) Prices invoiced and payable will be those ruling at the date of despatch
iii) Prices for appliances are carriage paid UK mainland
iv) Prices for spare parts exclude carriage and packing
v) Export prices are ex-works
vi) All prices are exclusive of VAT which will be charged at the appropriate rate where applicable.


i) Payment shall be made in full not later than 30 days from the date of the invoice
ii) Where payment is not received by due date, The Company reserves the right to suspend all or any further deliveries to the Buyer, against any contract, or to terminate this and any other contract.
iii) In the case of late payment The Company reserves the right to charge an administration charge or interest on the amount overdue.


Where a time for delivery has been agreed but delivery is delayed for any reason beyond the control of The Company a reasonable extension of time shall be allowed to The Company.


The Company does not operate a ‘Sale or Return’ policy unless by prior written agreement.


In respect of goods ordered from The Company then cancelled or returned as not required:-
i) Standard items: A cancellation charge of 25% of net invoice value will be made to cover administrative costs.
ii) Special items: Once manufacture has commenced cancellation of items made to a Buyer’s specific requirements will involve in addition to the cancellation charge, all manufacturing costs incurred up to the time of cancellation.


i) Goods should be examined on arrival. Any damage or loss must be entered on the Carrier’s note. Once the Carrier’s note has been signed Roller Grill cannot be held responsible for any subsequent damage found.
ii) Damaged goods will not be replaced or repaired if they have been used.
iii) In the event of damage, goods or parts thereof will be replaced free of charge providing that:-
 a) The Company is notified in writing of  such damage within 3days of receipt of goods
 b) The goods and packing are retained for collection by The Company excepting spare parts which are returned to The Company
 c) In the event of non-arrival or shortage of goods, no claim will be entertained unless notification is given to The Company within 14 days from the date of The Company’s invoice.


Delivery charges are as stated in the Current price list. An additional charge will be made for delivery of appliances outside the UK mainland.


i) The property in and title to the goods shall remain in The Company until payment has been made in full. In the event of the buyer re-selling the goods before that condition has been met, The Company’s beneficial interests shall attach to the proceeds of such re-sale, or to any claim for such proceeds, without prejudice to any further claim The Company may have against the Buyer in respect thereof.
ii) The goods shall be at the Buyer’s risk from delivery to him, or to any carrier or agent acting on his behalf.


Illustrations, descriptions and dimensions, in The Company’s catalogues or documents although correct in general detail, do not constitute a sale by description. The Company’s policy is one of continuing improvement and The Company reserves the right to vary or modify the design specification or finish without notice, unless written undertaking has been given to the contrary.


Where the goods supplied by The Company are of The Company’s design and manufacture, The Company will make good any defects in those goods subject to the following conditions.
i) The Buyer shall notify The Company in writing as its address, Unit 8, Robin Hood Works, Robin Hood Road, Knaphill, Woking, Surrey, GU21 2LX, as soon as practicable after the defect has become known
ii) The Company shall be provided with an adequate opportunity to examine the goods
iii) The Company shall not be obliged to replace any goods or make any allowance or other arrangement if, in the reasonable opinion of The Company, the defect has arisen from accident, misuse, neglect, incorrect installation, lack of reasonable maintenance or any other cause beyond the reasonable control of The Company
iv) Where the defect is reasonably attributable to the fault of The Company they shall replace or repair the defective goods, but shall not be liable to the Buyer for any costs of removal of the defective goods, or of installation of replacement goods, nor any consequential loss or damage of the Buyer arising therefrom
v) The Company’s liability shall be limited to the free repair or replacement of appliances and components excluding heating elements and quartz glass tubes for a period of 12 months from the date of sale to the ultimate Buyer
vi) The Company shall not be under any duty arising from this provision of the contract with The Company until the Buyer has remedied the breach
vii) Any goods or part replaced shall become the property of The Company.


In the event of war, invasion, act of foreign enemy, hostility (whether war has been declared or not), civil war, rebellion, revolution, insurrection of military or usurped powers, The Company shall be relieved of liabilities incurred under the contract wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event by statute, rules, regulations, orders or requisitions issued by any Government Department, council or duly constituted authority, or from strikes, lock-outs, breakdown of plant or any other causes (whether or not of like nature) beyond The Company’s control.


i) All contracts entered into by The Company shall be subject to English Law
ii) In the event of any term or condition herein being or becoming void or unenforceable, for whatever reason, then this contract shall be construed as though the same were excluded therefrom and the remaining provisions shall continue in full force and effect.


Roller Grill (UK) Ltd
Unit 8
Robin Hood Works
Robin Hood Road
Surrey GU21 2LX


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